TRAVELLERS


Why can’t I log in to my account?

As part of the transition, Accomable will be closing down and all user accounts will no longer be active. Now that we’re a part of Airbnb, we encourage you to create an account on Airbnb.

Why can’t I view my past enquiries?

If you have a query regarding a historical enquiry, please email us at accomable@airbnb.com

What happens to the hotel booking I’ve made?

All outstanding hotel bookings made through Accomable were booked on a non-refundable rate (as Travellers were made aware at the time) and these will all still be honoured with the hotel in question.

What happens to the holiday rental booking I’ve made?

Travellers with outstanding bookings with holiday rentals have already been put in touch with the Vendor directly to make final arrangements for the trip, and payments are all honoured up to the date of travel.

How do I make an enquiry?

On the right hand side of a property listing, you’ll see the old enquiry box with the email address accomable@airbnb.com. Click on the email URL and you’ll be able to send an email regarding that property, or copy and paste the email address into your email provider.


VENDORS


Why can’t I log in to my account?

As part of the transition, Accomable will be closing down and all user accounts will no longer be active. We’ll be getting in touch with you about creating an account and a listing on Airbnb.

What happens to my property listing now?

Your listing will remain on www.accomable.com for the coming months while we work with the Airbnb team to improve the accessibility features on their platform so that the great features that Accomable properties offer can be highlighted and searched for. We of course want to bring you with us to Airbnb and will be in touch very shortly with information on this.

Why can’t I view my past enquiries?

If you have a query regarding a historical enquiry, please email us at accomable@airbnb.com

How do I edit my property information?

Please send an email to accomable@airbnb.com with the link to your property on Accomable and we’ll help you to do this.

How will Travellers get in touch with me?

At present, Travellers can enquire about your property by sending an email to accomable@airbnb.com and we will connect the enquiry to you via email. We will make sure we communicate any changes to this going forward.

What happens to the booking I have with an Accomable customer?

All Vendors with active current bookings have received communication regarding their payments and bookings. Please get in touch if you have any concerns: accomable@airbnb.com.

Why can’t I find my listing on www.accomable.com any more?

Now that we are part of the Airbnb family, there are certain properties that we are unfortunately no longer able to list (ie/ chain hotels). Also, your property will now have a new post number to previously so please search by your property location to find the listing. Please email accomable@airbnb.com if you have any more queries.